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While mastering empathy might feel overwhelming at first, it becomes easier and easier as you work on it.

ThatвЂ™s why itвЂ™s critical to not just have and develop empathy but to convey it to your customer. WeвЂ™ve all been there, whether itвЂ™s in a customer support setting or an argument with a friend or family member: it doesnвЂ™t feel good to talk to someone when you donвЂ™t think the person вЂњgetsвЂќ why youвЂ™re mad, upset or disappointed. The simplest customer service frustration question of all: вЂњWhy isnвЂ™t this as important to you as it is to me?вЂќ The topic is best summed up by Seth Godin in a one-line blog post: ThereвЂ™s plenty of research on the importance of empathy in customer service.

#MAGIC WOW CLIENT TRIAL#

Note: If youвЂ™d like to see for yourself how Groove can help you simplify support and put customers first, sign up for a free trial here. That means, theyвЂ™re a standardized and automatic part of how we communicate with customers. Often, itвЂ™s about finding the right answer so that your customer doesnвЂ™t have to.ДЄt Groove, weвЂ™ve taken these phrases and added them to a number of our canned replies. Good customer service isnвЂ™t always about knowing the right answer. ThatвЂ™s especially true if youвЂ™re in a saturated market where customers have plenty of choices for who to do business with. Handing them off like hot potatoes is a great way to drive them away from you due to the sheer amount of (pointless and annoying) effort they have to put into trying to get help or information. But, IвЂ™ll find out for you.вЂќДЄ recent survey asked respondents which common customer service phrases annoyed them most. Here are 10 customer service phrases to use and not use in your support conversations. The best part-they wonвЂ™t make you sound like a robot. But instead, best-practice dos and donвЂ™ts to quickly improve your customer service skills and-in turn-your customersвЂ™ overall experiences. TheyвЂ™re not meant to be treated as holy incantations. The following one-liners have been crafted by thousands of real customer interactions here at Groove. Those truths are what this article is about. (And you shouldnвЂ™t believe anyone who tells you they are.)ДЄt the same time, however, there are universal truths about the way we process language. Unfortunately, things arenвЂ™t that simple. ItвЂ™d be wonderful if all we needed was a cheatsheet of sayВ and donвЂ™t sayВ phrases. And-with people-magic formulas donвЂ™t exist. I wish I could tell you, вЂHere are 10 customer service phrases to guarantee success.вЂ™ The truth is I canвЂ™t.Д¬ustomer service is about people.

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